At myinstantessay.com, we endeavour to provide 100% customer satisfaction. We are not faultless, though these occasions are extremely rare. In the event of errors occurring, we take care to ensure customers are not unhappy. To make amends and ensure customers do not undergo any losses, we have a well-structured refund policy. Through this refund policy, you have the opportunity to set the error right or even ask for refund of the fees.
There can be many reasons why customers are dissatisfied. Some of the overriding reasons are – instructions not being followed, non-compliance or any other reason connected with the written document.
It is crucial to know that once we execute the refund, the customer will not have any control or right to use the paper in part or as a complete paper. The company will own the rights of the written document.
Further, the company cannot be held accountable if the customers do not furnish the correct details of contact information such as, phone number, in the order form. It becomes the duty of customers to ensure they check their emails regularly and update their records with genuine phone numbers.
The organisation will also cease to work on any written document or essay which has caused a dispute or was charged back by the customer with their financial institution. No further communication will be entertained with such customers.
myinstantessay.com delivers custom made original papers written exclusively for clients. Plagiarism is taboo for our organisation and we deal with such issues very seriously. In the rare event of any essay turning out to be plagiarised, we compensate the client with a complete refund.
We also charge a 20% cancellation fee in case a customer cancels an order within 12 hours of confirming the order. If the cancellation request is after 12 hours of confirmation of order, but before 24 hours, we charge a 50% cancellation fee. If the cancellation request is received after 24 hours of making the order, we charge a 75% cancellation fee. If order is cancelled after 48 hours, the company is not liable to make any refund to the client.